Delete your GroomPin account

You can delete your GroomPin account and its information at any time.

In the app (fastest)

Open GroomPin and sign in.
Go to Settings.
Scroll to the bottom and tap Delete my account.
Confirm.

Your account is deleted straight away.

Cancel your subscription too. Deleting your account doesn't stop Google Play billing. Open the Google Play Store → your profile → Payments & subscriptions → Subscriptions → GroomPin → Cancel.

Without the app

If you no longer have the app, email [email protected] from the email address you use to sign in, with the subject "Delete my account". We'll confirm it's you and delete your account within 30 days, usually much sooner.

Delete some information and keep your account

You don't have to delete your account to remove information. In the app:

A client and their pets: Clients → the client → Delete client. Their appointments and reference photos are deleted with them.
An appointment: tap the ✕ on it in Today or Schedule. Its reference photos are deleted too.
A team member: the owner can remove them in Settings → Team.

Anything you can't remove yourself: email [email protected] and say what you'd like deleted. We'll do it within 30 days, usually much sooner.

What gets deleted

Business owners: your login and your business, including all of its clients, pets, appointments, services, reference photos and settings. Your team members lose access to that business.
Team members: your login, and you're removed from the team. The business's clients and appointments stay with the business, because they belong to the owner.

Deleted information may stay in secure backups for up to 30 days before it's permanently erased. We don't keep anything else.

Customers who booked with a groomer

GroomPin doesn't give customers an account. To have your details removed, please contact the groomer you booked with, or email [email protected] and we'll pass your request on and help.

See our Privacy Policy for more.